Systems Administrator Supervisor

Job Summary

The Systems Administrator Supervisor is responsible for the oversight, administration, maintenance, and strategic planning of the institution’s server infrastructure, enterprise systems, and related technology services. This position supervises systems administration, helpdesk and audio/video staff and ensures the stability, integrity, security, and efficient operation of the organization’s information systems that support academic, administrative, and business functions.

The Systems Administrator Supervisor works collaboratively with Information Technology leadership, faculty, staff, vendors, and stakeholders to support institutional goals, cybersecurity initiatives, disaster recovery planning, audio/video support and continuous improvement of IT operations.

Responsibilities

  • Supervise and mentor systems, helpdesk & audio/video staff and related IT personnel.
    Plan, coordinate, and oversee daily operations of server and systems infrastructure.
  • Administer and maintain physical and virtual servers, storage systems, and cloud-based infrastructure.
  • Monitor system performance, availability, and capacity to ensure optimal operation.
  • Manage Active Directory, Group Policy, DNS, DHCP, and identity management systems.
  • Oversee enterprise backup, disaster recovery, and business continuity procedures.
  • Ensure system security through patch management, vulnerability remediation, endpoint protection, and compliance with cybersecurity best practices.
  • Maintain and support Microsoft 365, Azure, VMware, and other enterprise platforms.
  • Coordinate installation, configuration, and upgrades of operating systems and enterprise applications.
  • Develop and maintain technical documentation, procedures, and operational standards.
  • Participate in strategic planning for infrastructure growth, modernization, and lifecycle management.
  • Collaborate with network, audio/video, helpdesk, and other IT personnel to resolve escalated technical issues.
  • Manage vendor relationships, support contracts, and licensing agreements.
  • Assist in budgeting and procurement for infrastructure-related, computer, and audio/video hardware and software.
  • Support compliance efforts related to FERPA, GLBA, PCI-DSS, cybersecurity insurance requirements, and other applicable regulations.
  • Participate in after-hours maintenance, emergency response activities, and audio/video support as needed.
  • Support the college’s Learning Management System (LMS).
  • Responsible for other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Bachelor or associate degree in information technology, computer science, or related field preferred; or equivalent combination of education and experience.
  • Minimum of 3 years of progressive systems administration, and supervisory or team leadership experience preferred.
  • Experience administering Windows Server environments and virtualization platforms.
  • Strong knowledge of Active Directory, Microsoft 365, Azure, VMware, and enterprise backup solutions (Veeam).
  • Experience with cybersecurity practices, system hardening, and vulnerability management.
    Knowledge of networking fundamentals including TCP/IP, DNS, VPNs, and firewalls.
  • Strong troubleshooting, organizational, and project management skills.
  • Excellent written and verbal communication skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Experience supporting ERP/SIS platforms and enterprise applications.
  • Experience in higher education technology environments.
  • Industry certifications such as Microsoft, VMware, CompTIA Security+, CISSP, or similar.
  • Experience with cloud infrastructure and hybrid environments.
  • Familiarity with enterprise monitoring and automation tools.
  • Ability to lead technical and audio/video teams and foster a collaborative work environment.
  • Strong analytical and problem-solving abilities.
  • Ability to communicate technical concepts to non-technical stakeholders.
  • Commitment to customer service and continuous improvement.
  • Ability to maintain confidentiality and handle sensitive information responsibly.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • May require lifting, transporting, and installation of IT equipment up to 50 pounds.
  • Occasional evening or weekend work required for maintenance, emergency support and audio/video support as needed.
  • On-call availability may be required.
  • Office hours between 8:30am-5:00pm, occasional evening or weekend hours may be required.
  • Climbing, balancing, stooping and bending are required, along with hearing and vision.
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